Resident's Bill of Rights

3 (1) Every licensee of a long-term care home shall ensure that the
following rights of residents are fully respected and promoted:

RIGHT TO BE TREATED WITH RESPECT
1. Every resident has the right to be treated with courtesy and respect
  and in a way that fully recognizes the resident’s inherent dignity,
  worth and individuality, regardless of their race, ancestry, place of
  origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation,
  gender identity, gender expression, age, marital status, family status
  or disability.
2. Every resident has the right to have their lifestyle and choices
  respected.
3. Every resident has the right to have their participation in decision making respected.
RIGHT TO FREEDOM FROM ABUSE AND NEGLECT
1. Every resident has the right to freedom from abuse.
2. Every resident has the right to freedom from neglect by the licensee
  and staff.
RIGHT TO AN OPTIMAL QUALITY OF LIFE
1. Every resident has the right to communicate in confidence, receive
  visitors of their choice and consult in private with any person without
  interference.
2. Every resident has the right to form friendships and relationships and
  to participate in the life of the long-term care home.
3. Every resident has the right to share a room with another resident
  according to their mutual wishes, if appropriate accommodation is
  available.
4. Every resident has the right to meet privately with their spouse or
  another person in a room that assures privacy.
5. Every resident has the right to pursue social, cultural, religious,
  spiritual and other interests, to develop their potential and to be given
  reasonable assistance by the licensee to pursue these interests and
  to develop their potential.
6. Every resident has the right to live in a safe and clean environment.
7. Every resident has the right to be given access to protected outdoor
  areas in order to enjoy outdoor activity unless the physical setting
  makes this impossible.
8. Every resident has the right to keep and display personal
  possessions, pictures and furnishings in their room subject to safety
  requirements and the rights of other residents.
9. Every resident has the right to manage their own financial affairs
  unless the resident lacks the legal capacity to do so.
10. Every resident has the right to exercise the rights of a citizen.
RIGHT TO QUALITY CARE AND SELF-DETERMINATION
1. Every resident has the right to proper accommodation, nutrition, care
  and services consistent with their needs.
2. Every resident has the right to be told both who is responsible for
  and who is providing the resident’s direct care.
3. Every resident has the right to be afforded privacy in treatment and
  in caring for their personal needs.
4. Every resident has the right to,
  1. participate fully in the development, implementation, review and
    revision of their plan of care,
  2. give or refuse consent to any treatment, care or services for
    which their consent is required by law and to be informed of the
    consequences of giving or refusing consent,
  3. participate fully in making any decision concerning any aspect
    of their care, including any decision concerning their admission,
    discharge or transfer to or from a long-term care home and to obtain an independent opinion with regard to any of those
    matters, and,
  4. have their personal health information within the meaning of
    the Personal Health Information Protection Act, 2004 kept
    confidential in accordance with that Act, and to have access to
    their records of personal health information, including their plan
    of care, in accordance with that Act.
5. Every resident has a right to ongoing and safe support from their
  caregivers to support their physical, mental, social and emotional
  wellbeing and their quality of life and to assistance in contacting a
  caregiver or other person to support their needs.
6. Every resident has the right to have any friend, family member,
  caregiver or other person of importance to the resident attend any
  meeting with the licensee or the staff of the home.
7. Every resident has the right to designate a person to receive
  information concerning any transfer or any hospitalization of the
  resident and to have that person receive that information
  immediately.
8. Every resident has the right to receive care and assistance towards
  independence based on a restorative care philosophy to maximize
  independence to the greatest extent possible.
9. Every resident has the right not to be restrained, except in the limited
  circumstances provided for under this Act and subject to the
  requirements provided for under this Act.
  Note: On a day to be named by proclamation of the Lieutenant
  Governor, paragraph 24 of subsection 3 (1) of the Act is amended by
  striking out “restrained” and substituting “restrained or confined”.
  (See: 2021, c. 39, Sched. 1, s. 203 (3))
10. Every resident has the right to be provided with care and services
  based on a palliative care philosophy.
11. Every resident who is dying or who is very ill has the right to have
  family and friends present 24 hours per day.
RIGHT TO BE INFORMED, PARTICIPATE, AND MAKE A COMPLAINT
1. Every resident has the right to be informed in writing of any law, rule
  or policy affecting services provided to the resident and of the
  procedures for initiating complaints.
2. Every resident has the right to participate in the Residents’ Council.
3. Every resident has the right to raise concerns or recommend
  changes in policies and services on behalf of themself or others to
  the following persons and organizations without interference and
  without fear of coercion, discrimination or reprisal, whether directed at
  the resident or anyone else:
  1. the Residents’ Council.
  2. the Family Council.
  3. the licensee, and, if the licensee is a corporation, the directors
    and officers of the corporation, and, in the case of a home
    approved under Part IX, a member of the committee of
    management for the home under section 135 or of the board of
    management for the home under section 128 or 132.
  4. staff members.
  5. government officials.
  6. any other person inside or outside the long-term care home